Do you offer a satisfaction guarantee?
Yes we do! If you are experiencing technical difficulties and would require support, our support team guarantees to solve your issue on first contact or your money back! Simply contact us by email, by phone or through live web-chat function located in the member’s area.
What kind of support can I expect?
We have 3 teams offering support around the clock and 7 days a week. Once inside, you will find clear online forms where you can submit your questions, FAQ pages that answer all common issues, and, if you do not find your answers there, our support team guarantees to solve your issues on first contact or your money back! You can contact our technical support team by email, by phone and by using our Live Chat buttons available within the member’s area. Start by clicking here.
Are there any per-download fees?
None, whatsoever. Once you become a member there are no further fees for software or service. We present everything conveniently to you as every aspect of our service is aimed to help you obtain maximum enjoyment.
Can I cancel my membership?
Absolutely, if you ever become dissatisfied you may cancel at any time during the course of your membership without any further obligations.
Is my registration secure and confidential?
Absolutely! Your personal information and email are never shared with any other organization whatsoever – we take confidentiality very seriously. Our registration process and payment pages are 100% secure and managed by iBill (the Internet’s largest payment processor).
How do I figure out which product to download?
The best way to figure out which product is best for you is to read the short product descriptions found by clicking the product name on the Index of Products page..
I thought the software was free. Why am I being asked to pay?
The software is free. You are paying for the online help and support and the online tutorials for the lifetime of the membership.
How do I install your programs (what's a .ZIP file)?
Installation varies from program to program; most of the programs have their own installer (these files end in an .EXE), and you simply need to double click on the icon, and follow the directions. Now other files are in a compressed format called "PKZIP", which makes the download size smaller and speeds up how quickly you get it. In order to use a program that has been compressed like this, you need a utility that will expand it back up to its original size. There are many utilities like this, but the easiest is probably WinZip. It's a relatively small and very easy to use program. Once you have downloaded and installed it, click Open or Run this program from its current location.
My web browser asks me if I want to save or open the file. What should I do?
When downloading the software, your web browser may ask whether you want to save the file or open it from its current location. It is always recommended that you choose to save the file to a directory on your computer's hard drive. This way you can reinstall the software at a later date without having to download it again. After the download is complete, you can install the software by double-clicking on the file.
I've finished reading the FAQ. How do I sign up?
If you are not currently registered with our website, please
click here to sign up.